Create extraordinary customer service and deliver extraordinary customer experience with the help of our holistic and workflow based Service CRM. It supports all functions of a customer service organization and provides tools to retain valuable customers and drive engagement. With our Service CRM your team will spend more time addressing your customer's requests and less time searching for basic information and entering data updates. We understand that good service is all about prompt tracking and response – from problem addressing to solution delivering. We help you respond faster by routing calls and emails to the right service representative, address issues proactively and eliminate escalations by monitoring and prioritizing customer activity across channels. Enhance customer satisfaction by turning every channel into a rapid response support channel.

Key Modules of Application are: